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FAQ

• How many stars is the hotel?
• 4 Stars

• How do I make direct contact with the hotel?
• You may email, call or fax to the hotel,
  enquiry@citrus22bangkok.com
  T +66 2 261 7711
  F +66 2 261 7970

• If I make an online booking, will I be offered a 'best rate'?
• Online bookings generally offer the 'best available rates' for that date and time.

• What types of room are available and what are the differences between room types?
• • Descriptions
  • Superior
  • Deluxe Twin
  • Grand Superior
  • Grand Deluxe Twin
  • Room size
  • 31sqm
  • 35sqm
  • 31sqm
  • 35sqm
  • King size bede
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  • Twin beds
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  • Fibre optic reading lights
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  • Individual controlled air-conditioning
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  • IDD Telephone
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  • WiFI, USB Port, LAN Connection, Adapter
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  • Writing table with ergonomic desk chair
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  • 42" LCD flat screen TV
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  • Satellite TV channels
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  • In-room safety box
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  • Complimentary coffee/tea making facilities
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  • Mini fridge with fully stocked mini-bar
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  • Sofa corner
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  • Armchair
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  • Bathrobe and Slippers
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  • Shoe Mitt & Horn
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  • Umbrella
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  • Bathroom
  • Sliding partition between bedroom and bathtub area
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  • Bathtub with handheld shower
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  • Separate rain shower and handheld shower
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  • Telephone in bathroom
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  • Hairdryer
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  • Shaver socket
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  • Shaving mirror (magnifying)
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  • Standard bathroom amenities
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  • Deluxe bathroom amenities
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  • Toilet with bidet hose
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  • Safety Features
  • Key card system
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  • Touch screen doorbell
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  • Torchlight
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  • Fire escape plan
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  • Smoke detector
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  • Fire sprinkler
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  • Electronic 'Do Not Disturb' and 'Make Up Room' sign
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• Are your hotel rates per person or per room?
• Hotel rates are per room based on a maximum occupancy of two.

• My credit card details necessary when making a reservation?
• Yes, to guarantee the reservation

• Will my credit card be charged?
• We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.

• How safe are credit card details that are submitted online?
• Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
  For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.
  Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.

• What is your cancellation policy?
• In the event of a cancellation or no-show, the following will apply:
  • For stays of 1 to 7 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation.
  • For stays of 8 to 14 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation.
  • For stays of 15 to 21 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation.
  • For stays of 22 nights and more If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.

• Do you have pets' policy?
• Regrettably, pets are not allowed

• What are you check-in and check-out times?
• Check-in time is 2:00 pm
  Check-out time is 12:00 noon (same)

• Is it possible to check-in earlier?
• Early check-in is subject to room availability.

• What is the charge for late check-out?
• Late check-out is subject to room availability and the charges are as follows:
  Check out before 6.00 pm: 50% charge (based on overnight rate)
  Check out after 6.00 pm: Full overnight rate (same)

• Do you have non-smoking rooms?
• Yes, the hotel has non-smoking rooms on all floors except the 4th floor which is reserved wholly for smokers.

• Do you have twin, triple and quadruple rooms?
• We have some twin rooms which are the Deluxe and Grand Deluxe. All other rooms can be converted into a triple by adding a roll-away bed at an extra charge. Rooms are not suited for quadruple occupancy.

• Do you have inter-connecting rooms?
• Regrettably, we do not have inter-connecting rooms, however, a Superior and Deluxe, Grand Superior and Grand Deluxe can be privately connected by a separate front door.

• What is the cost of an extra bed?
• An extra bed is THB 1,000 with breakfast.
  Is there an additional charge for visitors?
  No, we do not charge for visitors, however, identification may be required for security purposes

• What is the hotel’s policy regarding children?
• • There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
  • If an extra bed is required, regardless of age, an extra bed charge will be incurred
  • Children 12 years and above are charged the full adult breakfast price of THB 250.00 nett.
  • Children between the ages of 5 and 11 years are charged a rate of THB 125.00 nett per child/breakfast.
  • Children 4 years and below eat breakfast for free (Same)

• Is there an additional charge for visitors?
• No, we do not charge for visitors, however, identification may be required for security purposes

• Does the hotel provide baby-sitting services?
• Yes, we do provide baby-sitting. The cost is THB 150 per hour and an additional THB 200 after 10 pm

• Are baby cots available?
• Yes, baby cots are available upon request and are free of charge.

• Where is the breakfast served and at what time?
• Breakfast is served at Citrus Café which is located on the 2nd floor, from 6:00am – 10.30am

• How many restaurants do you have and what are they?
• Citrus Sukhumvit 22 Asoke Bangkok Hotel has one restaurant, Citrus Café, which serves international cuisine. It is located on the 2nd floor and is open from 6:00 am – 11:00 pm.

• Is vegetarian food available in the restaurant?
• Yes, vegetarian dishes are available both on the breakfast buffet line and a la carte.

• Is the food served in the restaurant halal?
• Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free.

• Do you have 24 hours room service?
• Yes, we have 24 hours room service.

General Hotel Information

• What is the length, width and depth of your pool?
• 15 meters x 6 meters x 1.2meters deep

• Do you have hairdryers in the rooms?
• Yes, they are provided in the bathroom of all rooms.

• Does the hotel provide iron and ironing boards in all rooms?
• No, however, they are available upon request.

• How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?
• The hotel is a 35-40-minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,200 nett per way for a car and THB 1,600 nett per way for a van.

• How much is an airport taxi or limousine?
• An airport taxi is approximately THB 400-500 nett per way including toll charges. An airport limousine is approximately THB 1,000 nett per way.

• Can luggage be store at the property whilst I travel elsewhere?
• Yes, free of charge.

• What is the weather like at the different times of the year?
• Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.

• Is the tap water safe to drink?
• No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily.

• Is there a doctor on call?
• Yes, there is. Kindly contact the Front Desk staff for assistance.

• How far is the nearest hospital?
• Prommit Hospital is the nearest hospital located at Sukhumvit Soi 39. It is a 3 minute drive from hotel.

• Where is the nearest bank or currency exchange?
• The nearest full-service bank and ATM machine is Krung Thai Bank located two doors along from the property in the direction of the main Sukhumvit road.

• What time do banks open?
• 8.30 am - 3.30 pm, Monday to Friday

• What is the voltage is used in Thailand?
• The voltage in Thailand is 220 volts.

Business traveller

• Can I connect my laptop in the room?
• Yes, via LAN, USB Port or WiFi.

• What kind of internet connection do you provide and what is the cost?
• Hi-speed Internet 4 Mbps (shared speed). For guests who make a booking directly online at www.citrus22bangkok.com or enquiry@citrus22bangkok.com, internet connection is complimentary.

• Are dual telephone sockets available in the rooms?
• No, dual telephone sockets are not available.

• What is the hourly/daily rate for limousine service?
• Limousine service rates are as follows:
  Daily rate of THB 4,400 (maximum of 11 hours)
  Hourly rate of THB 440 (minimum of 2 hours) (Same)

• Are secretarial and other business services such as translation available?
• Yes, such services are available, however, a request must be made.

• How far is the property from the Skytrain and MRT?
• It is a ten-minute walk to the Phrom Phong BTS Skytrain station and one stop from there is the Asoke BTS Sktytrain station which connects you to the Sukhumvit MRT Station.

• Are the shopping centers nearby?
• The nearest shopping center is Emporium Shopping Center which is a 10 minutes walk from hotel.

• How far is the property from well-known entertainment sports?
• Sukhumvit Soi 22 is a street which teems with restaurants, pubs and bars, spa and massage centers. Alternatively, there is Emporium Shopping Center which houses a wide selection of restaurants, a food court, cinema and much more. It is a 10 minute walk from Citrus Sukhumvit 22 Asoke Bangkok Hotel.

• Do you have a tour desk?
• No we do not, however, our Front Desk staff will be more than happy to help you with any queries you may have or assist you with any arrangements you may wish to make.

• What and where are local tourist attractions?
• Contact the Front Desk staff or Concierge for more information on tourist attractions.

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